Terms of Service
Effective 1 June 2026
These Terms govern your use of Veta, provided by Opex Elevate Ltd (“Opex Elevate”, “we”, “us”). By accessing the service you agree to these Terms and the accompanying invoice and order documentation we issue to your organisation.
1. Direct-to-business service
Veta is sold directly to food-manufacturing businesses under a written agreement and invoice. Accounts are provisioned by Opex Elevate after an order is placed. There is no self-service sign-up, no in-app checkout, and no payment is taken inside the application. All fees are billed by invoice on the terms set out in your order.
2. Your account
Your designated administrator may invite managers and supervisors within the seat limits on your order. Workers do not log in. You are responsible for keeping login credentials confidential and for the actions taken by users in your tenant.
3. Fees and payment
Fees are payable in advance against invoice on the cycle (monthly or annual) stated on your order. Late payment may result in suspension of the service after written notice. To query an invoice or change billing details, email hello@veta.opexelevate.co.uk.
4. Cancellation
Because Veta is invoice-billed and not a self-serve subscription, cancellation is processed by email only. Send a cancellation request from a registered administrator email address to:
Please include your organisation name, site(s) to cancel, and a preferred effective date. We will acknowledge within one working day and confirm the effective date in writing.
4.1 Notice period
Unless otherwise stated on your order, monthly subscriptions may be cancelled with 30 days’ written notice taking effect at the end of the current billing month. Annual subscriptions may be cancelled with effect from the next renewal date by giving notice at least 30 days before that renewal date.
4.2 No self-service disablement
The application does not provide a self-serve “cancel subscription” or “close account” button. Removing managers, deleting workers or disabling features inside the app does not constitute cancellation and does not stop invoicing. A cancellation only takes effect once it has been confirmed in writing by Opex Elevate following an email to hello@veta.opexelevate.co.uk. This protects you from accidental cancellation and gives us a clear audit trail, which matters for BRCGS evidence retention.
4.3 What happens after cancellation
- Access remains live until the agreed effective date.
- A final data export (CSV plus PDF evidence pack) is offered within 14 days of the effective date.
- Your tenant data is then retained for 30 days for recovery, after which it is permanently deleted in line with our Privacy Policy.
- Already-issued invoices remain payable in full.
4.4 Suspension by us
We may suspend or terminate the service for serious breach (including non-payment after notice, misuse, or legal grounds). Where possible, we will give written notice and an opportunity to remedy the breach.
5. Data & security
Veta is UK-hosted and operates under the data-processing terms incorporated into your order. Personal data is processed in accordance with our Privacy Policy. You retain ownership of all training records, sign-offs and documentation uploaded to your tenant.
6. Service availability
We aim for high availability and operate routine maintenance windows. Service-level commitments, where they apply, are stated on your order.
7. Acceptable use
You agree not to use the service to upload unlawful content, to attempt to bypass tenant isolation, to reverse-engineer the service, or to re-sell access without our written consent.
8. Liability
To the maximum extent permitted by law, our aggregate liability under these Terms is limited to the fees paid by you in the 12 months preceding the event giving rise to the claim. Nothing in these Terms limits liability for death, personal injury, fraud or any liability that cannot lawfully be excluded.
9. Changes to these Terms
We may update these Terms from time to time. Material changes will be notified to your designated administrator at least 30 days in advance.
10. Governing law
These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.
11. Contact
- Cancellation: hello@veta.opexelevate.co.uk
- Billing: hello@veta.opexelevate.co.uk
- Support: hello@veta.opexelevate.co.uk
There is no “cancel subscription” button inside the app by design. All cancellations go via the address above so we have a clean audit trail and so accidental clicks never close your account.